Refund Policy

Overview

At Pingz, we strive to ensure your satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds and cancellations.

Please read this policy carefully before making a purchase. By using our services, you agree to the terms of this Refund Policy.

Eligibility for Refunds

We offer refunds under the following circumstances:

  • Service Unavailability: If our service is unavailable for an extended period and we are unable to provide the service you paid for.
  • Billing Errors: If you were charged incorrectly or multiple times for the same service.
  • Subscription Cancellation: Refunds for subscription cancellations are subject to the terms outlined in the "Subscription Cancellation" section below.

Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team at ask@pingz.ai with your order details and reason for the refund request.
  2. Our team will review your request and may ask for additional information if needed.
  3. If your refund request is approved, the refund will be processed to the original payment method used for the purchase.
  4. Refunds typically take 5-10 business to process and credited in your account

Subscription Cancellation

For subscription-based services:

  • You may cancel your subscription at any time through your account settings or by contacting our customer support.
  • If you cancel within the first 14 days of your initial subscription (our satisfaction guarantee period), you are eligible for a full refund.
  • For cancellations after the satisfaction guarantee period, your subscription will remain active until the end of the current billing cycle, and no refund will be provided for the unused portion of the current billing cycle.
  • Annual subscriptions canceled before the end of the term may be eligible for a prorated refund at our discretion.

Non-Refundable Items

The following are generally not eligible for refunds:

  • Purchases of digital content after download or access has begun
  • Services that have been fully delivered
  • Custom or personalized services
  • Promotional or discounted items marked as non-refundable

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the updated Refund Policy.

Contact Us

If you have any questions about this Refund Policy, please contact us at: ask@pingz.ai


Address:

RACLOOP TECHNOLOGIES PRIVATE LIMITED
B-18, SECOND FLOOR, INSTITUTIONAL AREA,
SECTOR - 32, GURGAON
HARYANA - 122001
+91 95400 77949

Last Updated: March 19, 2025